The epidemic of holiday sickness claims might be over, but insurers have been warned claims management companies are already moving into new areas to make up for the shortfall in revenue.
That was the message from Sarah Hill, partner and head of fraud, pictured, and Ben Fitzhugh, national head of intelligence from BLM at last week’s Post Claims Club meeting in Manchester. Following a massive hike in these claims in 2016/17, Hill said: “I am incredibly proud with the industry response, because within a short space of time we had curbed what was an epidemic...."
However, Hill cautioned: “But I don’t think this is the end of it. We have already seen claims farmers move into other areas, such as flight delays, where we are seeing bulk buying of data and claims being presented on behalf of consumers who don’t know claims are being made. And we are also seeing a spike in other types of travel fraud. So the battle continues.”
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