Following on from the revelation that they had installed devices to rig emissions tests, car manufacturer Volkswagen has found itself at the centre of claims from customers, unhappy that the product they bought is not the product they thought it was.
BLM partner Jim Sherwood has spoken to The Times about the type of claims that VW has found themselves facing from unhappy customers and how they might be able to deal with them.
"In the absence of damage to property or injury, it is difficult to see how such claims will be covered by dealers' general commercial insurance, while any additional pure financial loss cover is likely to be subject to market standard wordings including contractual exclusions. Depending on their arrangements with VW, dealers may look to the manufacturer to take over claims or aim to recoup losses from them.
"The implications of this case are so massive it's difficult to foresee where it's all going."
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