Panel firms and in-house teams are using IT to collaborate, as well as to risk-manage social media. BLM IT Director, Abby Ewen joins IT representatives from the legal industry to discuss this further, as well as the benefits of greater collaboration between panel firms in a feature published this week in The Law Society Gazette.
Commenting on the firm working with a major insurer and its other panel firms on a groundbreaking project involving full IT integration with its Guidewire claims management system, Abby said: ‘We added an integration layer so that new instructions automatically run through our matter inception process, and our finance and billing system, into our case management system. Various activities trigger automatic, real-time updates from our case management system back into the clients’ system, for example updating a reserve or requesting a payment.
"We used Intapp software and an integration partner to create a template for integration which we co-developed with DAC Beachcroft. We also set up a HighQ Collaborate site where the panel firms and the client can post questions and flag up risks. We organised regular conference calls to help the panel firms and the integrator work together in an agile way.”
Click here to read the feature in full on The Law Society Gazette website.