Understanding how legal knowledge management (KM) can help differentiate a firm from its competitors and planning for how we achieve this is crucial. BLM head of knowledge management, Fiona Parkinson contributed to a book along with fellow senior figures within the KM legal community from the US and the UK to compile a book which demonstrates how this can be achieved, providing case studies to show how innovative firms are using KM to their advantage.
Fiona provided a case study for the book, entitled Law Firm KM: Driving Practice Innovation and Redefining Service Delivery, which is now available to purchase. The case study is named Changing the way knowledge is used to support clients and focuses on the development of KM at BLM and the need to consider people and culture, technology and process. Fiona also shares her insight and know-how gained from within other sectors and offers 10 top tips for devising a knowledge strategy.
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