Customer service lessons from Desmond & Eva

22 Apr 2016

Trying to connect storms Desmond, Eva & Frank to a Slovenian tractor accident and to motor damage claims between two UK insurers beginning with the letter ‘A' sounds more or less impossible.

But these topics, all covered at the Claims Club meeting on 14 April, are linked by one common factor: delivering excellent service for customers.

Click here to read the latest Post magazine blog in which Alistair Kinley, BLM’s director of policy development and government affairs gives us his thoughts about the issues addressed.


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Disclaimer: This document does not present a complete or comprehensive statement of the law, nor does it constitute legal advice. It is intended only to highlight issues that may be of interest to customers of BLM. Specialist legal advice should always be sought in any particular case.

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Alistair Kinley

Alistair Kinley

Director of Policy & Government Affairs,

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