Brokers need to stand out in a competitive market and claims service is a way to make a real difference. Post and Davies Group conducted research with 100 brokerages, which found that claims service can help brokers to gain and retain customers. Post covers the research findings in full here in a broker feature which has been published in this month's edition of the magazine.
Ensuring genuine claims are paid promptly and without challenge is what the Enterprise Act and the Insurance Act set out to achieve and the research asks brokers for their attitudes to this new legislation.
Commenting on broker awareness of the Insurance Act, Helen Devery, head of the broker sector at BLM, said: “We did find last year that brokers still had questions about this, namely around assisting clients with the duty of fair presentation of the risk. But awareness is improving.
“I find, generally, more brokers are looking to provide claims services with integrity. They can manage a whole risk programme to include claims but also guidance on regulatory, legal and health and safety issues.”
Click here to read the full article in Post.