Many of us associate the travel industry with luxurious weeks abroad, an opportunity to escape to sunnier climes or even a well-earned break for the family. However, accidents do happen and when a claim is made against you or your policyholder arising from a holiday incident, you need specialist experts to help protect your position and your reputation.
Our dedicated travel team is a leader in the field in defending claims against travel and tour operator providers and their insurers. We act for many large tour operators as well as more bespoke providers, travel agents, hotels, leisure and hospitality suppliers and insurers. We support customers through large loss, complex and sensitive personal injury claims, group actions arising out of package holidays and excursions abroad, crisis management, policy coverage, inquests and of course, fast track and multi-track claims brought under the Package Travel Regulations 1992 for both tour operators and their insurers.
Given the nature of the sector, we’re no strangers to cross border jurisdiction and private international matters. We regularly advise on jurisdiction and applicable law disputes as well as international contract and tort issues. In addition, we work with an international network of lawyers who provide specialist local support and foreign legal advice throughout Europe, North and South America, Asia and beyond. We also have an extensive network of local standards experts, from architects to zoologists, that we can call up on to give our customers a competitive advantage in international disputes.
Working in partnership with other global players, we provide a 24/7 international crisis service and we can join you on resort when needed. We also benefit from the support of an international firm of loss adjusters, which means we can assist customers anywhere in the world when you need us most.
Our tour operator customers aren’t just faced with casualty claims and that’s why our team makes the best use of expertise in other parts of our firm. Our marine lawyers advise on shipping, Athens Convention, and international trade; our fraud team deals with strategic development of counter fraud initiatives, including the growing rise in all-inclusive holiday sickness claims; and the costs team is dedicated to rigorously challenging bills and budgets with maximum effect.
We are proud of our enviable roster of travel customers. We know that each customer is different and we never adopt a ‘one size fits all’ approach. Instead we get to know our customers, what’s important to them and we make it our priority to work with them as an extension of their team.