The UK motor insurance market continues to experience two conflicting trends: the number of road traffic accidents has been decreasing in recent years yet the number of injury claims, particularly whiplash claims, continues to climb. This trend impacts on claims spend, litigation costs and insurance premiums. The industry and government are both vocal in their concern in finding ways to make the motor claims compensation process fairer and more efficient for all concerned – for claimants, defendants and the UK motor insurance customer. The Civil Justice Reforms and the fixed costs regime have gone some way towards achieving this, but there is still work to be done.
Our ability to integrate smooth and efficient processes and technology to manage motor claims and achieve a prompt and cost-effective settlement in the shortest timeframe is one of our key strengths in the insurance legal market. But that is not enough. Our process expertise is enhanced by first-class technical legal knowledge and dedicated teams who can resolve non-standard or challenging issues that increase indemnity spend and cycle times. Such issues include fraud, injury exaggeration, inappropriate claimant solicitor behaviours, inflated credit hire charges and repair costs and the care and accommodation costs in catastrophic injury claims.
Insurers, underwriters and large commercial fleet operators rely on us for the breadth and depth of our expertise and our early and robust strategies aligned with their claims philosophies. Our full package of motor legal advice and support extends beyond defendant claims services and covers road transport regulatory advice, policy coverage, counter-fraud investigations, recovery of insured and uninsured losses and the defence of RTA prosecutions. We also use the latest MI and business intelligence technology to provide analysis and identify new market trends.
We are able to apply our expertise to all areas of motor claims because we are recognised experts in the field of motor insurance dispute resolution and work with most UK insurers. The reference book we produce – Bingham & Berrymans’ Personal Injury and Motor Claims Cases – has become a standard in the industry.
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