Claims management at BLM is all about managing and minimising your organisation’s exposure to risk, while protecting your brand, reputation and commercial relationships.
Your claims portfolio should be so-managed to reduce overall claims costs. Our proven expertise places risk management and efficiency on equal footing, supported by robust quality and performance controls.
We work with a range of general and specialist insurers, brokers and other organisations faced with public liability, employers liability, motor, professional indemnity and property claims. Our integrated, lawyer-led approach ensures a responsive, flexible, market-leading service.
By integrating claims management, investigation, fraud, recovery, claims costs negotiation, and litigation services, we’re able to deliver sound, business-based outcomes that meet your commercial goals, helping you avoid litigation where possible and maximise repudiations of third party claims.
With sophisticated supervision controls, a streamlined claims management system and a market leading business intelligence tool, we support you in mitigating risks and reducing claims through trend analysis, and help you maximise recovery opportunities that can be offset against claims spend, all the while ensuring manageable caseloads that support early triage, effective strategies and prompt resolution.
Our tailored service delivers strong SLA compliance, efficiency and impressive KPIs, with built-in audit processes and benchmarking analysis, together with a programme of on-going training and support to help mitigate identified risks.