Claims management

 

Claims management at BLM is all about managing and minimising your organisation’s exposure to risk, while protecting your brand, reputation and commercial relationships.

Your claims portfolio should be so-managed to reduce overall claims costs. Our proven expertise places risk management and efficiency on equal footing, supported by robust quality and performance controls.

We work with a range of general and specialist insurers, brokers and other organisations faced with public liability, employers liability, motor, professional indemnity and property claims. Our integrated, lawyer-led approach ensures a responsive, flexible, market-leading service.

By integrating claims management, investigation, fraud, recovery, claims costs negotiation, and litigation services, we’re able to deliver sound, business-based outcomes that meet your commercial goals, helping you avoid litigation where possible and maximise repudiations of third party claims.

With sophisticated supervision controls, a streamlined claims management system and a market leading business intelligence tool, we support you in mitigating risks and reducing claims through trend analysis, and help you maximise recovery opportunities that can be offset against claims spend, all the while ensuring manageable caseloads that support early triage, effective strategies and prompt resolution.

Our tailored service delivers strong SLA compliance, efficiency and impressive KPIs, with built-in audit processes and benchmarking analysis, together with a programme of on-going training and support to help mitigate identified risks.

Who to contact


Joanne Francis

Joanne Francis

Partner and head of office,
Liverpool



Nessa O'Roarty

Nessa O'Roarty

Partner,
Dublin



Vivienne Williams

Vivienne Williams

Managing partner,
Manchester



Testimonials


They will always go the extra mile and the clients' satisfaction with their results is superb.

Chambers and Partners 2017

BLM is a ‘premier firm that undertakes top-end serious injury work in addition to general personal injury/motor insurance work’ for clients’

Legal 500 2016

View all Testimonials

Claims management Team

Gavin Campbell

Gavin Campbell

Partner and head of office,
Dublin


Peter Campbell

Peter Campbell

Partner,
Belfast


Mark Chetwood

Mark Chetwood

Partner,
Liverpool


Jonathan Clay

Jonathan Clay

Partner,
Manchester


Cenydd Edwards

Cenydd Edwards

Partner,
Cardiff


Mark Eisen

Mark Eisen

Partner,
Liverpool


Joanne Francis

Joanne Francis

Partner and head of office,
Liverpool


Helen Grimberg

Helen Grimberg

Partner,
London


James Harvey

James Harvey

Partner and head of office,
Birmingham


Jagdeep Hayre

Jagdeep Hayre

Partner,
Birmingham


Arion Jones

Arion Jones

Partner,
Leeds


Rachael Lumb

Rachael Lumb

Partner,
Liverpool


Sharon MacArthur-Powell

Sharon MacArthur-Powell

Partner,
London


Tony Murray

Tony Murray

Partner,
Glasgow


Nessa O'Roarty

Nessa O'Roarty

Partner,
Dublin


Related contacts


Joanne Francis

Joanne Francis

Partner and head of office,
Liverpool


Nessa O'Roarty

Nessa O'Roarty

Partner,
Dublin


Vivienne Williams

Vivienne Williams

Managing partner,
Manchester