Crisis Connection

How would your business respond to a major incident?

A death in the workplace, a serious RTA involving your fleet, a major fire or flood, or a recall affecting all your major customers, are all potential crises. There have been numerous examples of businesses affected by such events, which can have a catastrophic impact not only on the people affected, but on the reputation and viability of a business.

Since the Health and Safety, Corporate Manslaughter and Food Safety Sentencing Guidelines were introduced in 2016, we have seen huge fines handed down to large organisations for breaches of workplace safety.  

A major incident throws up a variety of challenges to any business. Having a robust plan in place is a must and will give you the ability to respond to a crisis with agility and effectiveness.

Our award winning team recognises that in a crisis you need immediate support, effective advice and a pragmatic, commercial approach to handling the incident and the investigation that follows.

A major incident can spark regulatory scrutiny and inspectors can attend and seek to control your environment and your evidence. This is when you need advice from true experts and with offices nationwide, our team is able to offer immediate assistance. We will help you manage the crisis from the outset and measures will be put in place to preserve evidence, control the scene and support you and your teams.

"The team is very professional and provides a first-class service to clients in what are generally very high-stress cases. They have great depth of personnel and can expertly handle cases of enormous complexity." Chambers & Partners 2018.

Being prepared

Preparation and planning are key: 

What if?
Don’t ignore the ‘What If?’ conundrum. Establish in advance an effective response plan where you identify risks in the business. BLM conducts compliance audits, reviews procedures and provides Board level bespoke training on effective crisis management to help build robust safeguards for your organisation at every level.

A crisis plan is essential and we can create bespoke planning solutions for your business, taking into account structure, culture and commercial considerations.

Incident Response

If the inspector calls, our team can advise on what to expect, we can help with managing the media, explaining the powers that the regulatory body hold and the trigger points to be aware of. We aim to get you the best outcome possible.


A post-crisis analysis of how and why the incident occurred and how the situation was subsequently handled throughout is vital. We will help you evaluate the aftermath of the case, focusing on what aspects of the process could be improved upon and what was handled well. Collating feedback and learning from mistakes will benefit and protect your business in the future.

Our offering

BLM provides a range of Crisis Management services which can be tailored to suit your requirements, with prices starting at £1,500. 

Effective crisis management planning


We will provide a review of your organisations current crisis management plan and advise on its content and effectiveness.


Board level crisis management training

Our crisis management training offers a detailed and hands on approach, using role play to represent a real life scenario. We will provide a real time scenario and work with your Board to effectively manage the incident, the investigation and the aftermath. We will highlight areas of risk and culpability throughout the process. This session is designed to educate those at board level within an organisation, so that they are prepared, should a crisis hit.

Senior/Middle management incident training

Our interactive, dynamic training workshops provide teams with the knowledge and tools to deal with a crisis situation. We tailor our training packages to suit your business structures and cultures and we train and prepare your employees to respond effectively in the face of a major event.

Case study – managing an incident in the workplace

When a major construction company had a fatal accident on site, BLM were able to attend the scene within hours and provide immediate support and effective advice. We assisted with the HSE’s investigation and prosecution and prepared the business for trial. The company commented on “the sterling efforts made on its behalf in the conduct and handling of the case”.

The team

Peter James


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All year round support 

BLM offers a free Crisis Connection 
helpline 07972 999 999 

Call our Crisis Connection hotline for immediate access to our specialist advisors, anytime, 24/7.